TERMS OF SALE

Return Policy

Returns on standard products will gladly be accepted with an RMA number issued by Trans-Tech. View the chart below to determine restocking fees. If an item should arrive damaged, do not return damaged goods directly to the factory without prior approval. Please contact us immediately for an RMA number. All claims for loss or damage must be filed with the common carrier used for shipment.

For items under warranty, returns should be made after Trans-Tech issues the RMA number. Trans-Tech will make the shipping arrangements to return the item and pre-pay the freight. For returns not covered under warranty, customer should make arrangements for shipping the product back using the original cartons and pre-paying the freight. Always include the RMA number when returning the product.

For damaged shipments involving UPS, please keep the original packaging and notify us immediately for an RMA number. We will promptly contact UPS and arrange for damage inspection at your location. UPS will return shipments to us after inspection is complete.

Restocking Charges

Stock Signs

For stock signs, in the box:

• Returns from 0-30 days of shipment - $50 processing fee for each returned unit
• Returns from 30-60 days of shipment - 25% restocking fee
• Returns from 60-90 days of shipment - 50% restocking fee
• Over 90 days - no return

For used stock signs (or those without a box) and customer is purchasing a replacement:

• Returns from 0-30 days of shipment - $50 processing fee for each returned unit
• Returns from 30-60 days of shipment - 25% restocking fee
• Returns from 60-90 days of shipment - 50% restocking fee
• Returns from Over 90 days of shipment - no return

If no replacement is purchased, a used stock sign cannot be returned.

Custom Signs

No returns accepted